Q. My transfer did not show up. How is this possible?
A. Oh, that’s a pity! :( We’re extremely sorry for the inconvenience. We understand this must be frustrating but please take these steps in order for us to help you immediately.
If 15 minutes after making contact with us, you are still stranded without any transportation, you’re entitled to the following:
- Private cab(s) for the transfer in question and reimbursement of the bill. (Please provide us the bill as well, the lady at our refund desk has trust issues).
- Further, 2500 GoFro points (one point = one rupee!) will be credited to your account for you to use anytime in the future.
Mistakes happen. Give us another chance.
(Picture credit: Illumination Entertainment)
Q. My driver/guide was rude to me. What do I do about him?A. Oh no! Don’t worry, we’ll replace him immediately and send someone to take care of him…
(Picture credit: Eros International Ltd., Red Chillies Entertainment, Warner Bros. Pictures)
Don’t hold back for even a second. Take these steps to inform us immediately.
- You’ll also be gifted 2500 GoFro points (one point = one rupee!) in your GoFro wallet for you to use anytime in the future.
Q. My hotel denied me a check-in. What do I do?
A. You celebrate. Yes, because this is good news for you! We’ll give you an immediate upgrade...
(Picture credit: Excel Entertainment, Red Chillies Entertainment)
We’re sorry for the inconvenience. Please inform us immediately by taking these steps. If we’re unable to resolve the issue, we’ll make it up to you by doing the following:
- Free upgrade to the next higher category room in the same hotel for your entire stay.
- If hotel we promised is completely sold out, we will arrange your stay in a nearby higher category hotel.
A. Ouch. Sometimes an odd hotel or two can really drive you mad with its service…
(Picture credit: Ajay Devgn Films, Rohit Shetty Productions, Reliance Entertainment)
Please inform us immediately by taking these steps. First, we’ll attempt to resolve the issue and see if it’s acceptable to you.
If we’re unable to sort out the problem for you on that day itself, you’ll be entitled to the following:
- A free upgrade to a higher category room in the same hotel (if the room is the problem).
- Move to a nearby higher category hotel (in case the hotel itself is the problem).
Q. My hotel was changed at the last minute. What do I do?
A. Don’t like last-minute surprises? We don’t either. They should be reserved for birthdays and not well-planned, well-spent holidays. So, we’re on your side.
If the hotel provided to you is different from the one on the voucher, please inform us immediately by taking these steps. You’ll then be entitled to:
- A free upgrade to a higher category hotel in the same area with similar facilities.
- If that’s not possible, you’ll be gifted 5000 GoFro points (one point = one rupee!) in your GoFro wallet or amount equivalent to 01 free room night in the same category hotel.
Q. The meals I ate weren’t up to the mark. What do I do?A. Sigh. Nobody likes an improper meal…
But don’t be a seedhe-saadhe Akshay, Akshay! Inform us immediately so that we can serve you better. Based on the severity of the incident, you’ll be entitled to:
- We’ll offer you complimentary extra meals for the rest of your holiday.
- Or gift you 2500 GoFro points per meal (one point = one rupee!) in your GoFro wallet for you to use in the future.